Ease Request access
Support center

Get the right help, with the right context.

For technical, account, billing, privacy, or onboarding help, contact the Ease team and include the non-sensitive details below.

Email support

Reporting & connections

For source authorization, account selection, fields, report failures, scheduling, Forecast Builder, or AI action questions.

Plans & billing

For subscription activation, invoices, payment failures, cancellations, trial state, or incorrect entitlement status.

Privacy & deletion

For access, correction, export, objection, source disconnection, or verified account-data deletion requests.

Workspace members

For invitation delivery, member roles, named-seat changes, ownership transfer, or support-assisted member setup during the pilot.

Before sending

Information that helps us investigate.

  • Your Google account email and the affected spreadsheet name or URL.
  • The connected source, selected account, action, and approximate time of the issue.
  • The report run ID, trace ID, or visible error message when available.
  • Whether the problem repeats after refreshing the add-on.
  • A screenshot with personal, payment, and confidential campaign data removed.
Never email secrets. Do not send passwords, API keys, OAuth tokens, full card numbers, Stripe secret keys, or Google Cloud credentials.
Quick answers

Common next steps

My paid plan is not visible yet.

Return to Plan & Usage and refresh the status. Stripe confirms billing to the Ease backend asynchronously, so activation may take a short time. If it remains unchanged, send the checkout email and approximate time—never card details.

A scheduled report did not finish.

Open the schedule or report run details, note the run identifier and visible status, then verify the source connection is still authorized.

How do I stop a subscription?

Open Plan & Usage and choose Manage billing to access Stripe's customer portal. See the Billing Policy for cancellation timing.

How do I delete my data?

Disconnect relevant sources first, then follow the verified request process on the Data Deletion page.